IMPORTANT LEGAL INFORMATION: please read these terms and conditions carefully before using this website. These terms and conditions apply to all visitors to, or users of www.involva.com. References to “site,” “website,” “involva.com” or “this website” shall refer generally to this website, including mobile applications. Your use of this website confirms your unconditional acceptance of the following terms and conditions. If you do not accept these terms and conditions, do not use this website. If you are under 18, you must use this site only with involvement of a parent or guardian. If you are a parent or legal guardian, you must monitor and supervise the use of this site by children, minors and others under your care.
These Terms and Conditions describe the conditions applicable to your access, use of and shopping on the website https://www.involva.com/ (the “site” or “website”).
Please read these conditions carefully before visiting or shopping on the site. By visiting or shopping on the site you (referred to as “you”, “customer”, “user” or “buyer”) acknowledge and agree to accept these Terms and Conditions.
You must register as a member on the Website in order to shop, to use some services and to enjoy special promotions and activities.
For safety and security, each customer is allowed to create only one registered account by default. For customers who attempt to create several accounts, We reserve the right to suspend accounts without further notice.
In accordance with Customs regulations customers must provide valid and accurate data. All consignee names, address and payers name should be valid. In certain countries the consignee may have to submit their ID or passport to clear the package or for payment verification purpose. Customers are solely responsible for the accuracy of data that they provide on the Website. Should any information be incorrect and prevent any shipment or deliveries or customs clearance, INVOLVA.com will not be held responsible and will not offer any compensation in such cases.
INVOLVA.com will always comply with the law, and We kindly remind users to do the same. As importers the customers are responsible to comply with all laws and regulations in their own countries.
Whilst all efforts are made to ensure accuracy of product descriptions, specifications and pricing there may be occasions where errors arise. Should such a situation occur INVOLVA.com will not accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. Likewise customers cannot benefit from any bugs or mistakes affecting the website. Any such benefits will be considered unjust and customers will be obliged to immediately waive them. The information displayed is considered as an invitation not as a confirmed offer for sale. The contract is confirmed upon supply of goods.
Given the popularity and/or supply constraints of some of the products offered on the Website, INVOLVA.com may have to limit the number of products available for purchase. INVOLVA.com reserves the right to change quantities available for purchase at any time, even after you place an order.
Following order dispatch, transportation is the sole responsibility of third-party logistics company. During this stage, full ownership of the product(s) belongs to the buyer; therefore all associated liability and risks during transportation shall be borne by the buyer.
Customers can cancel their order at anytime prior to shipping; please contact our Support Center. However, once the order has been dispatched, the order cannot be canceled, changed, or refunded. Upon receipt of the package, our Warranty and Return policy comes into effect.
SHIPPING AND DELIVERY
Shipping times displayed on the Website refer to the estimated dispatch time of the packages. Since the actual delivery of your order can be impacted by many events beyond INVOLVA.com’s control We suggest that if customers have a special occasion or event that they wish to use their item for, such as a birthday, that they order their items well in advance. INVOLVA.com cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth shopping experience.
For a smooth delivery and peace of mind, We strongly recommend that customers purchase shipping guarantee during the checkout. In the event that your package has a shipping issue, INVOLVA.com will send you a replacement package free of charge. If the item is no longer in stock, a refund option will be offered to you.
Any orders that do not have shipping guarantee will not be the responsibility of INVOLVA.com and the customer takes full liability for their package during the shipping process.
There may be occasions when INVOLVA.com confirms your order but subsequently learns that it cannot be supplied to you. In the event INVOLVA.com cannot supply a product you ordered in a timely fashion, INVOLVA.com will contact customers and offer to cancel the order and refund the purchase cost in full.
We try to make the delivery process as simple as possible and it is able to send your order either to your home or to your work place. We can ship to PO Boxes via all shipping methods, except for expedited shipping methods, as signatures are required upon delivery. Express shipments of this type can only be delivered to physical addresses.
Shipping and delivery times are calculated in working days from Monday to Friday. In the case of major holidays such as Christmas, the Chinese Lunar New Year, the Black Friday and the 11/11 event please allow extra delivery time. During those special occasions We will provide notices to reflect possible delays.
Customers are responsible for providing complete and accurate shipping addresses. INVOLVA.com cannot make changes to your shipping address once a package has been shipped, and INVOLVA.com is not liable for packages lost due to incomplete or inaccurate addresses.
INVOLVA.com cannot be held responsible for any package that does not make it through the local customs and is destroyed due to the item being illegal in the destination country. Customers are solely responsible for complying with their local laws. INVOLVA.com can neither be held responsible for any import tax that may occur and it is the customers sole responsibility to pay this fee, if any. Kindly note that shipping guarantee does not cover any customs issues, including but not limited to, goods being destroyed or confiscated due to their illegal status in any given destination country.
Should the buyer refuse the package due to import duties or taxes, the buyer takes full liability for all the costs involved in the process.
All orders reported as “delivered” by shipping companies are considered delivered. INVOLVA.com cannot be made liable of non-delivery in this case.
If the address to which the package is sent to and other contact information are the correct address and contact information as provided by the customer, INVOLVA.com cannot be held liable if a package is returned.
Whatever the customer orders is what will be shipped. We cannot be held liable for the customer receiving the wrong item if they placed the wrong order.
All non-receipt of orders must be reported within 3 months from the date the item is shipped to you. This applies for flat rate shipping, priority mail and standard shipping methods. All expedited delivery issues must also be reported within 3 months from the shipment date. After this time We will no longer be able to investigate and no compensation will be offered. Please note that this policy does not apply to packages sent via expedited shipping methods that are shown as delivered on the shipping company’s tracking website.
YOUR ACCOUNT SECURITY
You may choose to create a INVOLVA.com account at this Website. If you do, you will have a password for your account. To protect your account, you should choose a password different from names, birthdays or street addresses associated with you. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. We may revoke your right to have an account at any time if you fail to comply with these Terms and Conditions.
User published content does not represent the views of INVOLVA.com or any individual associated with INVOLVA.com, and we do not control this content. In no event shall you represent or suggest, directly or indirectly, INVOLVA.com endorsement of user published content. INVOLVA.com does not vouch for the accuracy or credibility of any user published content on this Website, and does not take any responsibility or assume any liability for any actions you may take as a result of reading user published content on this Website. Through your use of this Website, you may be exposed to content that you may find offensive, objectionable, harmful, inaccurate or deceptive. There may also be risks of dealing with underage persons, people acting under false pretense, international trade issues and foreign nationals. By using this Website, you assume all associated risks.
You shall NOT do any of the following: (a) attempt to modify or “hack” this Website; (b) access any area on this Website which you are not explicitly authorized to access; (c) interfere with, restrict or inhibit any other user from the use and enjoyment of this Website; (d) impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity; (e) collect or harvest personal information about other users of this Website; (f) access this Website through the use of an automated mechanism and extract data; and (g) jeopardize the operation of computer systems owned by INVOLVA.com or the reputation of INVOLVA.com.
For all charges for any products and services sold on this Website, INVOLVA.com will bill your credit card or alternative payment method offered by INVOLVA.com. In the event legal action is necessary to collect on balances due, you agree to reimburse INVOLVA.com for all expenses incurred to recover sums due, including attorneys’ fees and other legal expenses. You are responsible for purchase of, and payment of charges for, all Internet access services and telecommunications services needed for use of this Website.
Neither INVOLVA.com nor you shall be responsible for damages or for delays or failures in performance resulting from acts or occurrences beyond their reasonable control, including, without limitation: fire, lightning, explosion, power surge or failure, water, acts of God, war, revolution, civil commotion or acts of civil or military authorities or public enemies: any law, order, regulation, ordinance, or requirement of any government or legal body or any representative of any such government or legal body; or labor unrest, including without limitation, strikes, slowdowns, picketing, or boycotts; inability to secure raw materials, transportation facilities, fuel or energy shortages, or acts or omissions of other common carriers.
Your use of this website is at your own risk. The information, materials and services provided, on or through, this website are provided “as is” without any warranties of any kind including warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property. INVOLVA.com does not warrant the accuracy or completeness of the information, materials or services provided on, or through this website. The information, materials and services provided, on or through, this website may be out of date and INVOLVA.com does not make any commitment, nor does it assume any duty, to update such information, materials or services.
All products and services purchases, on or through, this website are subject only to any applicable warranties of the manufacturers, distributors and suppliers, if any. To the fullest extent permissible by applicable law, we hereby disclaim all warranties of any kind, either express or implied, including, any implied warranties with respect to the products and services listed or purchased on or through this website. Without limiting the generality of the foregoing, we hereby expressly disclaim all liability for product defect or failure, claims that are due to normal wear, product misuse, abuse, production modification, improper product selection, non-compliance with any codes, or misappropriation. We make no warranties to those defined as “consumers” in the magnuson-moss warranty-federal trade commission improvement act.
LIMITATIONS OF LIABILITY
INVOLVA.com does not assume any responsibility and will not be liable, for any damages to, or any viruses that may infect, your computer, telecommunications equipment, or other property caused by or arising from your access to, use of, or browsing this website, or your downloading of any information or materials from this website. In no event will INVOLVA.com or any of its respective officers, directors, employees, shareholders, affiliates, agents, successors or assigns, nor any party involved in the creation, production or transmission of this website, be liable to you or anyone else for any indirect, special, punitive, incidental or consequential damages (including, without limitation, those resulting from loss profits, lost data or business interruption) arsing out of the use, inability to use, or the results of use of this website, any websites linked to this website, or the material, information or services contained on any or all of such websites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages. In the event of any problem with this website or any content, you agree that your sole remedy is to cease using this website. In the event of any problem with the products or services that you have purchased, on or through, this website, you aree that your sole remedy, if any, is from the manufacturer of such products or suppliers of such services, in accordance with such manufacturer’s or supplier’s warranty, or to seek a return and refund for such product or services in accordance with the returns and refund policies posted on this website. In no event shall INVOLVA.com total liability to you for all damages, losses, and causes of action whether in contract, tort (including, but not limited to, negligence), or otherwise exceed the greater of (a) fifty dollars ($50.00) or (b) the value of your purchase on this website.
You agree to defend, indemnify and hold INVOLVA.com and any affiliated company or individual harmless from any and all liabilities, costs, and expenses, including reasonable attorneys’ fees, related to any violation of these terms by you or your authorized users, or in connection with the use of this Website or the Internet or your purchases or the placement or transmission of any message or information on this Website by you or your authorized users or your violation of any law or the rights of a third party.
In the event that you have a dispute with one or more other users of this Website, you release INVOLVA.com (and its officers, directors, agents, subsidiaries, joint ventures and employees) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of, or in any way connected with, such disputes.
REVISIONS TO THIS WEBSITE’S TERMS AND CONDITIONS
This Website’s Terms and Conditions may be revised at any time and from time to time by updating this posting. You should visit this page from time to time to review the then current Website Terms and Conditions because they are binding on you. Certain provisions of this Website’s Terms and Conditions may be superseded by legal notices or terms located on particular pages of this Website. Your continued use of this Website after any changes to these terms and conditions are posted will be considered acceptance of those changes.
CHOICE OF LAW: JURISDICTION
Any claim relating to, and the use of, this Website and the materials contained herein is governed by the substantive and procedural laws of the European Union (Romania Country). A printed version of these Terms and Conditions will be admissible in judicial and administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
We do not guarantee continuous, uninterrupted or secure access to this Website or services, and operation of this Website may be interfered with by numerous factors outside of our control. If any provision of these Terms of Service is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced. You agree that these terms of service and all incorporated agreements may be automatically assigned by INVOLVA.com in our sole discretion. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section. Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches. These terms of service set forth the entire understanding and agreement between us with respect to the subject matter hereof.
EXCHANGE AND RETURNS (Money Back Guarantee)
If when you receive your product(s), you are not completely satisfied you may return the items to us, within 14 days for refund (“money back guarantee”). Returns will take approximately 10 working days for the process once the goods have arrived. The precise length depends on the payment provider used (e.g. PayPal, credit card company, etc). Items must be in their original packaging, all the original boxes must be intact and must include, along with all packaging materials, manuals, blank warranty cards and gifts, plus all accessories and documents provided by the manufacturer and INVOLVA.com.
You must first contact us and be in receipt of a return merchandise authorisation (RMA) number before sending any item back. Any product returned without an RMA number will not be refunded.
The money back guarantee does not cover volume/wholesale and customized orders.
Shipping back to INVOLVA.com is paid for by the customer. We are in general unable to refund you postal fees.
Any product returned found not to be defective can be refunded within the time stated above. Goods found to be tampered with by the customer will not be replaced but returned at the customer’s own expense.
By default, the refund amount cannot exceed the original order amount paid to INVOLVA.com. INVOLVA.com is not responsible for and has no knowledge about any bank fees or exchange rate charges that may occur. These fees are processed by the issuing bank and will not be refunded by INVOLVA.com.
Discounted or end of line products can only be returned for repair. No refunds or replacements will be made.
While we try in good faith to be as accurate as possible, we do not warrant that product descriptions or other content is accurate, complete, reliable, or error free. From time to time there may be information on the Website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.
We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. If a key product specification is changed after you place an order or within seven days of delivery, you can cancel and return the order for a full refund.
STORAGE OF CONTRACTS AND ACCESS
Every contract will be stored for a period of three (3) years from the placement of the order. Customers can access their contracts, as well as the T&C in force at the time, during such term.
Prices and availability of items are subject to change without notice. The prices include V.A.T, import tax and duties, should your package become examined and deemed taxable by your local customs. Payment of these is the responsibility of the buyer.
These conditions are governed by and construed exclusively under Spain law without regard to conflicts of laws principles.
Although INVOLVA.com will always strive to resolve issues to the satisfaction of the customer in a professional, courteous and friendly fashion, we will not tolerate any unacceptable or unreasonable behavior towards our Customer Service Team members.
Unacceptable behavior directed towards Customer Service staff or INVOLVA.com may, for example, include any of the following:
Aggressive, abusive and threatening behavior. Examples include: any and all direct or implied threats on any communication channel; intimidating language; personal and verbal abuse; sexist, racist, homophobic, or derogatory remarks; rudeness; inflammatory statements; swearing; and unsubstantiated allegations.
Persistently making habitually demanding or vexatious complaints, despite the matter having been fully addressed; similarly, repeating complaints persisting despite reasonable and fair solutions being offered in accordance with our policies.
Asking, expecting or demanding staff to breach established company policy guidelines, e.g. refund amount, time lines, special compensation, etc.; similarly, seeking an unrealistic outcome beyond the scope of our own policies and procedures.
Repeatedly changing the nature (or focus) of a complaint or the desired outcome, part way, after a formal response has been provided.
Excessive number of complaints compared to the total purchase value history.
For such behavior, complainants may be advised and formally notified of the following:
Their language is considered offensive, abusive, threatening, and wholly unacceptable.
They must refrain from using such language, intimidation, and threats.
There will be no further exchange of correspondence on the matter if they persist with this behavior.
INVOLVA.com reserves the right to no longer accept orders from the customer in the future without further notice.
Note: Contact form from our website are exclusively presale channels. We do not resolve after sales complaints over Contact form from our website. For the after sales issues please contact us and submit a ticket.
CONDITIONS OF USE
All content included on the site such as text, graphics, logos, button, icons, images, audio clips, digital downloads and software are all owned by INVOLVA.com and are protected by international copyright laws.
Logos, icons, graphics and Website names are trademarks registered by INVOLVA.com or its affiliates. All the registered and unregistered trademarks shall not be used by you or any third party for any business purposes other than in connection with INVOLVA.com. Other trademarks which are not owned by INVOLVA.com are the property of the respective owners.
LICENSE AND SITE ACCESS
INVOLVA.com grants you a limited license to access and make personal use of this site. This license does not include any forms of commercial use of this site or its contents, any collection and use of any products, any collection and use of any product listings descriptions or prices, any derivative use of this site or its contents, any downloading or copying of account information for the benefit of another merchant, or any use of data mining, robots or similar data gathering and extraction tools. This site may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any interest without express written consent from INVOLVA.com.
INVOLVA.com MARKETING CORRESPONDENCE
Following initial registration, and provided they grant their consent, customers are added to our mailing list featuring special deals, coupons and promotions. This allows our customers to take advantage of exclusive discounts. All customers can choose to unsubscribe from our marketing emails at any time by clicking on the link at the email footer.