In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by registering a return request.
You have the right to withdraw from the contracts concluded at a distance, without specifying the reasons, within 14 days from the date on which you or a third party, other than the carrier, indicated by you, in physical possession of the products / last product.
If you withdraw from the distance contract, we will refund any amount we have received from you, except for delivery, return and additional costs due to the fact that you have chosen another delivery method than the cheapest type. of standard delivery offered by us, without undue delay and in any case, no later than 30 days from the date on which we are informed of your decision to withdraw from this contract.
We will make this refund of the money by bank transfer to the card account of the client communicated by him. It is possible for the bank to commission this bank transfer and the buyer will be encouraged by this aspect.
The products are shipped only by express courier, accessing and completing the return request without unjustified delays and in any case, within a maximum of 14 days from the date on which you notified us of the withdrawal. The deadline is met if the products are sent back to the European delivery department at INVOLVA.com.
You will have to bear the direct cost of returning the products. When returning the money for the returned product, the courier fee for delivery and return of products stops, and the customer receives only the equivalent value for the returned product, deducting the courier fee for delivery and the return for products. The products will be returned in the original packaging, repackaged by the customer in such a way that the returned products do not deteriorate during transport by handling the package sent.
We reserve the right to apply a penalty in case of products that do not meet the conditions mentioned above, are returned damaged or with an expired return period. You are only responsible for diminishing the value of the products resulting from handling, other than those necessary to determine the nature, qualities and operation of the products.
Our operators will provide you with support in choosing the return method and will provide you with the necessary details regarding the shipping address of the products.